Operations Assistant

Operations Assistant
Filta Group Ltd
Stratford Upon Avon
Full time permanent
Salary up to £29,000 + Benefits

At Filta, we have been at the forefront of innovation and technology in Fats, Oils, Grease (FOG) management for over 20 years.

As a national team of FOG management experts, we are the leading choice for commercial kitchen grease traps, grease removal units and biological drain treatment systems in the UK.

For over 20 years, Filta has been at the forefront of innovation in Fats, Oils, Grease (FOG), and seal management. As a trusted nationwide provider, we deliver expert commercial kitchen solutions across the UK.

We proudly offer Filta’s industry-leading FOG Cyclone technology and provide comprehensive servicing and maintenance for all types of grease traps, separators, and control systems—regardless of brand. Our dedicated Filta Seal division manufactures, and installs custom fridge seals, helping the foodservice industry uphold the highest environmental standards.

With fully equipped service vehicles and a commitment to first-time, on-site fixes, we minimise kitchen downtime through rapid, responsive support. Operating in fast-paced and dynamic environments, we’re always ready—because your kitchen can’t afford to wait.

We therefore operate emergency response within a fast paced and dynamic environment.

What does it entail?

We are looking for an Operations Assistant to join our Service Delivery Team based in Stratford-upon-Avon. This role is central to coordinating field operations, managing technician schedules, and maintaining service excellence and SLA compliance.

You'll be the vital link between customers and field technicians, ensuring work is booked in advance and carried out efficiently—whether it's planned maintenance, emergency response, or installations.

• Job scheduling and coordination of service delivery across multiple regions
• Liaising with customers and technicians to arrange pre-planned and reactive maintenance
• Ensuring follow-up work is actioned (e.g. booking permits, updating schedules)
• Managing incoming calls and customer queries in a small but busy contact centre environment
• Optimising technician schedules based on geography, travel time, and job type
• Supporting the service delivery, billing, and finance teams with reports and management information (MI)

What do we look for?

• Experience in compliance administration, scheduling, or operational coordination is essential
• Proven success in a fast-paced office environment
• Highly organised, resilient, and self-motivated
• Strong customer service skills and a confident communicator
• Excellent written and verbal communication
• Proficient in Excel and general IT systems
• Able to work both collaboratively and independently
• Detail-oriented with strong administrative skills

What you will receive

• Full / Formal Training Programme
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Wellness programme